Customer Service
New Visitors' Guide
Welcome to the new Ipswich Town online club shop. We have a wide range of products for you to buy, all of which are official club merchandise, and available to you 24 hours a day, 7 days a week.
To make it easier for you to use our website please feel free to use our step by step guide below:
Browse though our categories and products
Select which product you would like to buy
Choose your size from the drop down menu
Select the quantity you wish to buy
Click on 'Add To Basket' button
Proceed to Checkout page once all items are chosen
Enter all relevant details
Enter payment details
Review order
Click on confirm order button
Your order is now received and will be processed.
Once you've browsed our club shop and decided which items you want to buy, you can choose from a range of credit and debit card payment options to suit you.
We accept Visa, Delta, MasterCard, Switch/Maestro, Visa Electron and Solo.
The Club’s staff endeavour to deal with all customers and supporters in a professional, courteous, prompt and efficient manner.
To ensure that any complaint is dealt with promptly and efficiently, the Club prefers all
Complaints to be made in writing by letter and the Club will respond by letter. In the first instance customers and supporters should contact the office or department relevant to their query or complaint. A response should then be received by the customer or supporter within fourteen days.
The Club reserves the right to change replica kits on a seasonal basis. This is subject to contractual obligations resulting from a new club or equipment sponsor.
Details of the next intended date for changes of kit are available from the Club shop.
The Club abides by the regulations of the appropriate football bodies to prevent price fixing in relation to the sale of replica kit.
The Club offers refunds on merchandise it sells in accordance with its legal obligations.
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